ELDuxe Customer Care
Support, exchanges & refunds
We want every ELDuxe order to reach you in the best condition. Here is how we can help if your item needs attention.
48-hour reporting window
Damaged, defective or incorrect item
If your product arrives damaged, defective or incorrect, tell us on WhatsApp within 48 hours of delivery and share an unboxing video. We will provide a free replacement or full refund.
Size or colour
Exchange policy
Returns for change of mind or preference are not available. Exchanges are available for a different size or colour; shipping charges for the exchange are paid by the customer.
5–7 working days
Refund timeline
Refunds are sent to the original payment method within 5–7 working days.
Need help?
For support, email us at support@elduxe.com. For a damaged, defective or incorrect product, please contact us on WhatsApp within 48 hours and include your unboxing video.
